New features have been added to My VAC Account that will directly benefit Veterans, CAF and RCMP members and their families with cases before the VRAB. Veterans who have a My VAC Account will be able to send a secure message to the Board. For easier access, decision documents will now appear in My VAC Account as a separate document. In addition, decisions will continue to be a part of the updated Statement of Case.
To better support our clients with hearing and speech impairments, a TDD/TTY client inquiries phone line is now available 1-833-998-2060.