Annual Report 2024-25

Annual Report

ISSN: 2368-0288

Chairperson's message

I am pleased to share the Veterans Review and Appeal Board's (the Board, VRAB) 2024-2025 Annual Report.

Over the past year, the Board has remained focused on initiatives that support the four key priorities of our 2023-2028 Strategic Plan: access to justice, productivity, innovation, and people. These priorities continue to guide the Board as we aim to ensure Veterans and their families receive the benefits they are entitled to.

In 2024-2025, the Board received 9,412 applications, an increase of nearly 40% compared to the 6,727 applications received in 2023-2024. Although the amount of applications continues to rise, we have adjusted the way we work to improve productivity and consistency in decision-making, as well as streamline our processes to better meet the evolving needs of Veterans and their families. We have also seen the appointment of new Board Members and staff throughout this past year, which has further contributed to the reduction of wait times and addressing the existing backlog.

The Board has continued to uphold its mandate of providing fair and timely hearings for Veterans and their families. In 2024-2025, the Board held a total of 6,123 hearings, 4,924 of which were reviews, 673 of which were appeals, and 526 of which were reconsiderations. Through initiatives to improve efficiency, there was a 32% increase in the number of hearings held over the past year (6,123 in 2024-2025, compared to 4,640 in 2023-2024). This past year, 89% of the Veterans who had cases heard received additional benefits for their service-related disabilities.

The 2024-2025 Annual Report highlights the work and accomplishments of Board staff and Members to ensure Veterans, Canadian Armed Forces (CAF), Royal Canadian Mounted Police (RCMP) members, and their families receive the benefits they are entitled to for service-related injuries.

Christopher McNeil Signature
Chairperson Chris McNeil

Christopher J. McNeil

Chairperson

Client demographics

7,660 Total applicants

In 2024-25, a total of 7,660 clients applied to the Board. The following section provides further insight into the demographics of these applicants

 

In 2024-25, 7,660 clients came to the Veterans Review and Appeal Board: 79% of the Board’s clients were CAF Members and 21% were RCMP Members. 79% of the Board’s clients were English and 21% were French. 84.5% of the Board’s clients were male and 15.5% were female.

Application types

9,412 Total applications

In 2024-2025, the volume of applications received by the Board increased by 40% from 2023-2024:

n 2024-25, there were 9,412 applications to the Board (40% increase from 2023-24). Of those applications: 91.5% were Review (8,608) – a 50% increase from 2023-2024. 5% were Appeals (475), a 21% decrease from 2023-2024. 3.5% were Reconsideration (329), a 14% decrease from 2023-2024

Review Hearings are the first level of review.

Appeal Hearings are the second level of review.

Veterans who are not satisfied with an Appeal decision can apply to the Board for a Reconsideration if certain conditions exist.

 

Nature of applications

In general, the Board receives two kinds of applications:

  • those for entitlement to benefits based on the relationship between the disability claim condition and service; and
  • those related to the level of assessment based on the extent or severity of the disability.

In 2024-25, 70% of the applications received by the Board were entitlement cases, and 30% were assessment cases.

Top medical conditions based on applications received by the Board in 2024-2025

  1. Mental Health Conditions (17%)
  2. Hearing Loss (8%)
  3. Tinnitus (7%)
  4. Low Back Conditions (7%)
  5. Knee Conditions (5%)
  6. Other (56%) (Examples include neck conditions, sleeping disorders, feet conditions, GERD, etc.)

In 2024-2025, the top conditions seen at the Board were: Mental health conditions: 17% Hearing loss: 8% Tinnitus: 7% Low back conditions: 7% Knee conditions: 5% Other: 56%

Hearing Types

The following table outlines the hearing types held in 2024-2025, compared to the last two fiscal years.

In 2022-2023, the breakdown of hearings at the Board was: Review: 4,349 Appeal: 550 Reconsideration: 354 In 2023-2024, the breakdown of hearings was: Review: 3,846 Appeal: 508 Reconsideration: 286 In 2024-2025, the breakdown of hearings was: Review: 4,924 Appeal: 673

Review: A Review Hearing is the Board’s first level of review, an opportunity for Veterans to appear before decision-makers (Board Members) and tell their story.

Appeal: An Appeal Hearing is the Board's second and final level of review. Their case will be heard by three Board Members who were not involved in the client’s Review Hearing.

Reconsideration: If a client is still dissatisfied with an appeal decision, they can apply to the Board for a reconsideration (a re-opening of their case) if new, credible, and relevant evidence comes to light at a later date, or if an error in fact or law is found in the Appeal decision.

Did you know?

  • The Veterans Review and Appeal Board is an independent organization operating at arm’s length from Veterans Affairs Canada to ensure all applicants receive a fair review or appeal process.
  • As independent decision-makers, Board Members are not bound by previous decisions. They consider every matter before them with a fresh perspective.

Decisions Issued

The following table outlines the decisions issued in 2024-2025, compared to the last two fiscal years.

In 2022-2023, the breakdown of decisions issued by the Board was: Review: 3,600 Appeal: 474 Reconsideration: 312 In 2023-2024, the breakdown of decisions issued by the Board was: Review: 4,755 Appeal: 666 Reconsideration: 374 In 2024-2025, the breakdown of decisions issued by the Board was: Review: 4,711 Appeal: 675 Reconsideration: 550

Volume of Favorable Decisions

The following table outlines the number of favourable decisions issued in 2024-2025, compared to the last two fiscal years.

In 2022-2023 the breakdown of favourable decisions was: Review: 3,268 favourable decisions and 332 unfavourable decisions Appeal: 395 favourable decisions and 79 unfavourable decisions Reconsideration: 292 favourable decisions and 20 unfavourable decisions In 2023-2024 the breakdown of favourable decisions was: Review: 4,128 favourable decisions and 627 unfavourable decisions Appeal: 541 favourable decisions and 125 unfavourable decisions Reconsideration: 350 favourable decisions and 24 unfavourable decisions In 2024-2025 the breakdown of favourable decisions was: Review: 4,146 favourable decisions and 565 unfavourable decisions Appeal: 594 favourable decisions and 81 unfavourable decisions Reconsideration: 534 favourable decisions and 16 unfavourable decisions

Highlights

Stakeholder Outreach and Engagement

As part of the Board’s ongoing efforts improve to access to justice by enhancing communication to Veterans and their families, representatives from the Board attended various stakeholder and Veteran-centric events throughout the year.

  • 49th RCL Dominion Convention – The Royal Canadian Legion (RCL) holds its Dominion Convention on a bi-annual basis to discuss issues that are important to Veterans. Board representatives were honoured to attend this event in Saint John, NB, and foster strong connections with the Veteran community.
  • 2SLGBTQI+ Veterans Forum - Board Member, Nancy Miller and two staff members attended the 2SLGBTQI+ Veterans Forum in Fredericton, NB. This forum provided an opportunity to learn more about the challenges and needs of 2SLGBTQI+ Veterans.

Former Minister of Veterans Affairs, Ginette Petitpas-Taylor, speaking in front of a crowd at the 2024 2SLGBTQI+ Veterans Forum.

  • ANAVETS Dominion Command Convention – Every two years, the Army, Navy and Airforce Veterans in Canada (ANAVETS) organization holds its Dominion Command Convention. Board representatives attended this event in Sherbrooke, QC, which provided an opportunity to speak directly with Veterans and their families.

https://vrab-tacra.gc.ca/sites/default/files/2025-10/09_ANAVETS.jpg

Veterans Review and Appeal Board’s Chairperson Christopher J. McNeil and Deputy Chairperson Jacques Bouchard standing beside a purple banner that reads “ANAVETS – Army, Navy & Airforce Veterans in Canada. Shoulder to shoulder. Advocacy, Community, Camaraderie”.

  • CIMVHR - The Deputy Chair, and Board Member Patrice Carrière attended the 2024 Canadian Institute for Military and Veteran Health Research (CIMVHR) Forum in Winnipeg, MB. This Forum brings together stakeholders from various sectors to explore ways to improve services for military personnel, Veterans, and their families.

Deputy Chairperson Jacques Bouchard and Board Member Patrice Carrière standing in front of a white Banner with the logo for the Canadian Institute for Military and Veteran Health Research

Blue and white logo for the 2024 Canadian Institute for Military and Veteran Health Research Forum which was held in Winnipeg, Manitoba.

  • Métis National Veteran Council – This past year, the Chair met with the Métis National Veteran Council for the first time in Charlottetown, PEI. The meeting offered a meaningful opportunity to explore the distinct challenges faced by Métis Veterans.
  • Women Veterans Forum – This past spring, Board representatives attended the 2025 Women Veterans Forum in Ottawa, ON, a two-day event to recognize and celebrate the contributions of women who have served in the CAF and RCMP. It provided the Board with the opportunity to speak directly with women Veterans and learn about their distinct needs and challenges they have in regards to obtaining the benefits they are entitled to for service-related disabilities.

Commemoration

The Board takes pride in attending commemorative ceremonies throughout the year to honour the sacrifices of our country’s brave service members. These ceremonies are a great way to preserve military history and act as a powerful reminder behind the important work that we do. The following outlines some of the commemorative events from the 2024-2025 year:

  • 80th Anniversary of D-Day and the Battle of Normandy: The Board participated in multiple events across the country to commemorate the 80th Anniversary of D-Day and the Battle of Normandy. These events were a wonderful way to honour the courage and sacrifice of our Allied forces who stormed the beaches of Normandy in 1944, shaping the course of history and securing our freedom.

 Veterans Review and Appeal Board Deputy Chairperson Jacques Bouchard in a crowd with Veterans and shaking the hand of a blond woman.

  • Tomb of an Unknown Newfoundland First World War Soldier: The Deputy Chair attended ceremonies in Newfoundland to commemorate the return of the remains of an unknown soldier who died in northern France during the First World War.

Six military personnel carrying the casket of the Newfoundland soldier whose remains were transported back to Canada for a final burial ceremony.

  • Veterans’ Week 2024 - During Veterans’ Week 2024, the Board was honoured to attend and participate in various commemorative events across the country. These events included the annual Candlelight Tribute in Ottawa, the Senate Ceremony, the Indigenous Veterans Day Ceremony, Turn to Busan, and Remembrance Day ceremonies. A highlight of the week was hosting a Veteran panel at our office in Charlottetown. During this session, we heard from active and retired service members regarding their careers in the Canadian Armed Forces. The information and stories shared were highly impactful for all those in attendance.

Five individuals sitting on blue chairs in front of the Veterans Review and Appeal Board’s logo and next to a Canadian and a pride flag

Board Deputy Chairperson Jacques Bouchard standing at a podium with a microphone reciting the Act of Remembrance at the 2024 Senate Ceremony in Ottawa during Veterans’ Week.

Board Deputy Chairperson Jacques Bouchard speaking with Board Member Patrice Carrière and a woman.

A wreath at a Remembrance Day ceremony with a purple banner that reads “VRAB/TACRA”.

Board Chairperson Christopher J. McNeil standing in a moment of silence after laying a wreath at a 2024 Remembrance Day ceremony.

 

 

Learning and Professional Development

The Board values continuous learning and professional development as it provides staff and Members with the ability to stay up to date on issues that relate to Veterans. Educational sessions also foster a sense of pride in the work we do and while promoting inclusivity. The following items highlight some of the key learning and professional development events that took place over the 2024-2025 year:

  • Board Members - The Board was pleased to welcome 16 new Members who were appointed through the Governor in Council process. These new Members received specialized training on various topics including legislation, administrative law, the weighing of evidence, military issues, medical conditions, the conduct of hearings and decision writing. Later in the spring, all Board Members attended a week of training in Toronto. This marked the first time all of our existing and new Board Members came together to learn about emerging issues is key to ensuring the best outcomes for Veterans.

Board Chairperson Christopher J. McNeil speaking at a podium.

Deputy Chairperson, Jacques Bouchard, speaking at a podium.

A group of individuals posing after being inducted as new Board Members.

Veterans Review and Appeal Board Members standing on stairs.

  • Diversity and Inclusion – As part of the Board’s ongoing commitment to Diversity and Inclusion, we hosted various education sessions for staff and Members. Highlights included a presentation by the Autism Society of PEI to learn more about autism spectrum disorder and how to create a more inclusive and welcoming work environment for all, as well as a transformative Learning Circle about Two-Spirit, the LGBT Purge and the trauma-informed approach led by an Indigenous Veteran and Purge survivor.
  • Mental Health in the Workplace – Board staff were given the opportunity to attend Mental Health in the Workplace sessions by the Joint Learning Program. The Joint Learning Program (JLP) is a collaborative initiative between the Public Service Alliance of Canada and the Treasury Board of Canada Secretariat that offers workshops to promote healthier, more inclusive, and respectful workplaces through dialogue and shared learning. These one-day Mental Health in the Workplace sessions, attended by staff and management, provided participants with the skills to proactively and effectively support their coworkers and promote a psychologically safe and healthy workplace.

Contact Information

Telephone
Toll free for Canada and the United States
1-800-450-8006 (English)
1-877-368-0859 (French)
TDD/TYY: 1-833-998-2060

Mailing Address
Veterans Review and Appeal Board
Post Office Box 9900
Charlottetown PE
C1A 8V7

Website
vrab-tacra.gc.ca

Twitter/X

@VRAB_Canada
@TACRA_Canada

Board Deputy Chairperson Jacques Bouchard standing in front of the National War Memorial in Ottawa, Ontario.