VRAB's 2024-25 Departmental results report: At a glance

Key priorities

VRAB identified the following key priorities for 2024-25:

• Ensuring justice is accessible to all in a timely manner;
• Delivering high-quality and effective hearings;
• Maintaining a culture of innovation and continuous improvement; and
• Fostering a healthy and safe organization that considers diversity and inclusion.

Highlights for VRAB in 2024-25

• Total actual spending (including internal services): $21,260,607
• Total full-time equivalent staff (including internal services):169.3

For complete information on VRAB’s total spending and human resources, read the Spending and human resources section of the full departmental results report.

Summary of results

The following provides a summary of the results the department achieved in 2024-25 under its main areas of activity, called “core responsibilities.”

Core responsibility: Appeals

Actual spending: $21,260,607

Actual full-time equivalent staff: 169.3

In 2024-25, the Board:

• Pursued opportunities to streamline processes and leverage technology to enhance the timeliness and efficiency of the appeal process to better serve Veterans.
• Undertook initiatives to sustain and improve productivity and to better monitor performance so Veterans receive their decisions sooner.
• Continued to focus on outreach and engagement with the Veteran community and stakeholders to maintain strong partnerships with those who are a direct line to Veterans.
• Maintained our social media approach and presence, to maximize effectiveness and reach, and explored other options for targeted communications with Veterans and stakeholders.
• Focused on the quality and consistency of our decisions through continued training and professional development for staff and Members.
• Identified talent needs and implemented strategies that focus on attracting, developing and retaining a diverse workforce with the experience and skills required to provide Veterans with a high-quality, timely appeal process.
• Invested in our staff and Members by offering new opportunities to build skills and knowledge through targeted training programs; and continued to support digital government initiatives that cultivate internal expertise and knowledge.
• Continued to take meaningful and concrete action to create an equitable, diverse, inclusive, accessible and bilingual work environment where people feel valued and respected.

For more information on VRAB’s Appeals read the “Results – what we achieved” section of the Departmental Results Report.