2026-27 Departmental Plan

ISSN: 2371-7262
 

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From the Chair

Headshot of Christopher J. McNeil

Christopher J. McNeil

Chair, Veterans Review and Appeal Board

It is with great pride that I present the Veterans Review and Appeal Board’s 2026-2027 Departmental Plan, which outlines how we plan to achieve our strategic goals and priorities for the upcoming year. Our work continues to evolve, and the year ahead will be marked by progress on three key fronts: improving the appeal process, strengthening the quality of hearings and decisions, and investing in the people who make our mandate possible. 

The Board will build on recent improvements to make the appeal process more efficient, and easier to navigate. With more temporary Members in place - supported through Budget 2023 funding - we will continue our efforts to hold more hearings and reduce wait times for Veterans. At the same time, we will continue to modernize how we work by using data and analytics to manage workloads, refining workflows to remove delays, digitizing documents, and exploring automation and new tools that help us prepare case files more efficiently.  

We remain committed to delivering high-quality hearings and decisions and will continue to invest in training for staff and Members, strengthening core knowledge and decision-making skills, while expanding our online learning tools to better support onboarding. We will also continue to deepen our engagement with Veterans and stakeholders across the country, ensuring that Veterans have clear, accessible information about the appeal process and what they can expect from the Board. 

Finally, our success depends on our people. In the coming year, we will continue building a workplace that is respectful, diverse, inclusive, and accessible. This includes advancing our Diversity and Inclusion Action Plan, implementing our 2025-28 Accessibility Action Plan, strengthening recruitment and staffing practices, and encouraging learning opportunities that promote cultural awareness, mental health, equity, and plain language. By supporting staff and Members in developing their skills and fostering a positive, engaged workplace culture, we reinforce the foundation that allows us to serve Veterans effectively. 

Together, these commitments will position the Board to continue to deliver timely, respectful hearings and fair, plain-language decisions in our service to those who have served Canada. We remain deeply dedicated to this responsibility, and I look forward to the progress ahead. 

Plans to deliver on core responsibilities and internal services

Core responsibilities and internal services

Core Responsibility: Appeals

Description

Provide an independent review and appeal program for disability benefits decisions made by Veterans Affairs Canada; ensure Veterans, Canadian Armed Forces and Royal Canadian Mounted Police members, and their families, receive the benefits they are entitled to for service-related disabilities. 

Quality of life impacts

Considering quality of life impacts contributes to the “Good Governance” domain of the Quality of Life Framework for Canada and, more specifically, Confidence in access to fair and equal justice (civil).” It also contributes to the “Health” domain, more specifically, “Timely access to primary care provider”; and the “Prosperity” domain, more specifically “Household income”. 

Indicators, results and targets

This section presents details on the department’s indicators, the actual results from the three most recently reported fiscal years, and the targets and target dates for Appeals. Details are presented by departmental result. 

Table 1: Applicants receive timely decisions.

Table 1 provides a summary of the target and actual results for each indicator associated with the results under Appeals
Departmental Result Indicators
Actual Results
2026-27 Target
Date to achieve target

Percentage of Review decisions issued within 16 weeks of the applicant/representative notifying the Board their case is ready to be heard

2022-23: 49%
2023-24: 73%
2024–25: 98%
≥95%
March 2027

Percentage of Appeal decisions issued within 16 weeks of the applicant/representative notifying the Board their case is ready to be heard

2022-23: 40%
2023-24: 35%
2024-25: 26%
≥85%
March 2027

Percentage of Reconsideration decisions issued within 16 weeks of the applicant/representative notifying the Board their case is ready to be heard1

2022–23: Not available
2023–24: Not available
2024–25: Not available
≥85%
March 2027

Table 2: Applicants receive high-quality hearings and decisions

Departmental Result Indicators
Actual Results
2026-27 Target
Date to achieve target

Percentage of Applicants who provide positive feedback about their hearing

2022–23: 97%
2023–24: 97%
2024–25: 96%
≥95%
March 2027

Percentage of Board decisions that meet quality standards

2022–23: 93%
2023–24: 97%
2024–25: 100%
≥85%
March 2027

Percentage of Board decisions overturned by the Federal Court

2022–23: 0.4%
2023–24: 0.0%
2024–25: 0.2%
<2%
March 2027

Plans to achieve results

The following section describes the planned results for Appeals in 2026-27.  

Everything the Board does under this core responsibility aims to provide Veterans and their families with high-quality and timely hearings and decisions. In 2026-27, the Board will continue to focus on this priority

Gender-based Analysis Plus

The Board serves Veterans with diverse identities and experiences, including gender, race, ethnicity, religion, age, and ability. We apply a GBA Plus lens to ensure these differences, and any barriers they create, are considered when developing or improving programs and services. The Board recognizes that GBA Plus training is key to the successful integration of GBA Plus across the organization. All new employees and Members are required to complete GBA Plus training as part of their onboarding. In 2026-27, this training will continue to help them understand how inequities may affect diverse groups.

The Board currently collects and uses several data points for GBA Plus analysis, including biological sex, age, official language, and geography. We recognize the need to adopt gender by default, with a third gender marker for “other”, and to expand traditional practices to include additional intersectional data points. As Veterans Affairs Canada (VAC) expands its data collection, we will use this information to assess how intersectional factors influence Veterans’ access to and experiences with our Appeals program. This strengthened analysis, coupled with robust monitoring and reporting, will help ensure gender and diversity are fully considered in our programs, policies, and service delivery.
 

Planned resources to achieve results

Table 3: Planned resources to achieve results for Appeals

Table 3 provides a summary of the planned spending and full-time equivalents required to achieve results.
Resource Planned
Spending $23,079,330
Full-time equivalents 200

Complete financial and human resources information for the VRAB's program inventory is available on GC InfoBase.

Program inventory

Appeals is supported by the following program:

  • Review and Appeal

Additional information related to the program inventory for Appeals is available on the Results page on GC InfoBase.

Summary of changes to reporting framework since last year

  • Added a new Departmental Results Indicator and target: “Percentage of Reconsideration decisions issued within 16 weeks of the applicant or representative notifying the Board their case is ready to be heard.”

Internal services

Description

Internal services are the services that are provided within a department so that it can meet its corporate obligations and deliver its programs. There are 10 categories of internal services:

  • acquisition management services
  • communications services
  • financial management services
  • human resources management services
  • information management services
  • information technology services
  • legal services
  • materiel management services
  • management and oversight services
  • real property management services

Plans to achieve results

This section details the department’s plans to achieve results and meet targets for internal services.

VAC provides some internal services to the Board under a Memorandum of Understanding (MOU). This service relationship has been in place since the Board was established in 1995. It allows the Board to maximize resources by capitalizing on the significant investment VAC has made in these services, while maintaining its adjudicative independence.

The Board will continue to work within this MOU with VAC for internal services.

Planned resources to achieve results

Table 4: Planned resources to achieve results for internal services this year

Table 4 provides a summary of the planned spending and full-time equivalents required to achieve results.
Resource Planned
Spending 01
Full-time equivalents 01

Planning for contracts awarded to Indigenous businesses

Government of Canada departments are to meet a target of awarding at least 5% of the total value of contracts to Indigenous businesses each year. As part of the aforementioned MOU, VAC supports VRAB in the provision of procurement services, including Indigenous procurement. As in previous years, VRAB will work with VAC Procurement to identify Indigenous vendors to meet or exceed the 5% target. We expect to meet or exceed the 5% target this fiscal year through the procurement of computer equipment, office furniture, language training, and interpretation services.

Table 5: Percentage of contracts planned and awarded to Indigenous businesses

Table 5 presents the current, actual results with forecasted and planned results for the total percentage of contracts the department awarded to Indigenous businesses.
5% Reporting Field
2024-25 Actual Result
2025-26 Forecasted Result
2026-27 Planned Result
Total percentage of contracts with Indigenous businesses

36.94%

8.33%

8.13%

Department-wide considerations

Related government priorities

United Nations 2030 Agenda for Sustainable Development and the UN Sustainable Development Goals 

The Board is committed to supporting Canada’s efforts to implement the UN 2030 Agenda for Sustainable Development Goals (SDGs). Through its core responsibility, the Board provides an independent appeal process for Veterans who are not satisfied with their disability benefits decisions made by Veterans Affairs Canada. The core responsibility contributes to these specific SDGs.

SDG 3: Good Health and Well-being

Veterans who receive favourable decisions from the Board have access to disability benefits and services provided by Veterans Affairs Canada. These benefits and services support Veterans in improving their physical and mental heath and well-being. 

SDG 16: Peace, Justice, and Strong Institutions

The Board’s primary objective is ensuring Veterans receive the benefits to which they are entitled. The Board is continuously working to help Veterans and their families obtain access to the disability appeal process, and ultimately benefits, more quickly. This contributes to providing access to justice for all.

More information on the VRAB’s contributions to Canada’s Federal Implementation Plan on the 2030 Agenda and the Federal Sustainable Development Strategy can be found in our Departmental Sustainable Development Strategy.

Key risks

  • The Board is committed to meeting its service standards and addressing the backlog of cases, supported by funding from Budget 2023. However, there remains a risk that it may not be able to keep up with the demand for timely hearings and decisions. To reduce this risk, the Board regularly reviews hearing schedules, adds resources when needed, and streamlines processes to deliver decisions to Veterans and their families as quickly as possible.
  • The Board is committed to meeting its service standards and addressing the backlog of cases, supported by funding from Budget 2023. However, there remains a risk that it may not be able to keep up with the demand for timely hearings and decisions. To reduce this risk, the Board regularly reviews hearing schedules, adds resources when needed, and streamlines processes to deliver decisions to Veterans and their families as quickly as possible.

Planned spending and human resources

This section provides an overview of VRAB’s planned spending and human resources for the next three fiscal years and of planned spending for 2026-27 with actual spending from previous years.

Spending

This section presents an overview of the department's planned expenditures from 2023-24 to 2028-29.

Budgetary performance summary

Table 6: Three-year spending summary for core responsibilities and internal services (dollars)

Table 6 presents VRAB’s spending over the past three years to carry out its core responsibilities and for internal services. Amounts for the 2025–26 fiscal year are forecasted based on spending to date. 
Core responsibilities and Internal services
2023-2024 Actual Expenditures
2024-25 Actual Expenditures
2025-2026 Forecast Spending
Appeals
18,124,186
21,260,607
21,994,588
Internal services
01
01
01
Total
18,124,186
21,260,607
21,994,588

Table 7: Planned three-year spending on core responsibilities and internal services (dollars)

Table 7 presents VRAB’s planned spending over the next three years by core responsibilities and for internal services. 
Core responsibilities and Internal services
2026-27 Planned Spending
2027-28 Planned Spending
2028-29 Planned Spending
Appeals
23,079,330
21,214,141
15,962,206
Internal services
01
01
01
Total
23,079,330
21,214,141
15,962,206

Funding

This section provides an overview of the department's voted and statutory funding for its core responsibilities and for internal services. For further information on funding authorities, consult the Government of Canada budgets and expenditures.

Graph 1: Approved funding (statutory and voted) over a six-year period

Graph 1 summarizes the department's approved voted and statutory funding from 2023-24 to 2028-29.

[alt text]. Text version below:

Future-oriented condensed statement of operations

The future-oriented condensed statement of operations provides an overview of VRAB’s operations for 2025-26 to 2026-27.

Table 8: Future-oriented condensed statement of operations for the year ended March 31, 2027 (dollars)

Table 8 summarizes the expenses and revenues which net to the cost of operations before government funding and transfers for 2025-26 to 2026-27. The forecast and planned amounts in this statement of operations were prepared on an accrual basis. The forecast and planned amounts presented in other sections of the Departmental Plan were prepared on an expenditure basis. Amounts may therefore differ.
Financial information
2025-26 Forecast results
2026-27 Planned results
Difference (Planned results minus forecasted)
Total expenses
23,959,158
25,055,975
1,096,817
Total revenues
0
0
0
Net cost of operations before government funding and transfers
23,959,158
25,055,975
1,096,817

Human resources

This section presents an overview of the department’s actual and planned human resources from 2023-24 to 2028-29.

Table 9: Actual human resources for core responsibilities and internal services

Table 9 shows a summary of human resources, in full-time equivalents, for VRAB’s core responsibilities and for its internal services for the previous three fiscal years. Human resources for the 2025-26 fiscal year are forecasted based on year to date. 
Core responsibilities and internal services
2023-24 Actual full-time equivalents
2024-25 Actual full-time equivalents
2025-26 Forecasted full-time equivalents
Appeals
140.4
169.3
169.3
Internal services
01
01
01
Total
140.4
169.3
169.3

Table 10: Human resources planning summary for core responsibilities and internal services

Table 10 shows information on human resources, in full-time equivalents, for each of VRAB’s core responsibilities and for its internal services planned for the next three years. 
Core responsibilities and internal services
2026-27 Planned full-time equivalents
2027-28 Planned full-time equivalents
2028-29 Planned full-time equivalents
Appeals
200
188
138
Internal services
01
01
01
Total
200
188
138

Federal tax expenditures

VRAB’s Departmental Plan does not include information on tax expenditures.

The tax system can be used to achieve public policy objectives through the application of special measures such as low tax rates, exemptions, deductions, deferrals and credits. The Department of Finance Canada publishes cost estimates and projections for these measures each year in the Report on Federal Tax Expenditures

This report also provides detailed background information on tax expenditures, including descriptions, objectives, historical information and references to related federal spending programs as well as evaluations and GBA Plus of tax expenditures.

Corporate information

Definitions